Zendesk Training

How to add a category & section in zendesk?

https://support.zendesk.com/hc/en-us/articles/218222877-Organizing-knowledge-base-content-in-categories-and-sections

How to add an article in zendesk?

https://support.zendesk.com/hc/en-us/articles/203664366-Creating-and-editing-articles-in-the-knowledge-base

How to add a category & section in multilanguage in zendesk?

https://support.zendesk.com/hc/en-us/articles/235722067-Managing-translations-for-categories-and-sections-Guide-Professional-and-Enterprise-

How to add an article in multilanguage?

https://support.zendesk.com/hc/en-us/articles/224858627-Managing-Help-Center-translations-for-articles-Guide-Professional-and-Enterprise-

How to reorder the category section & article?

https://support.zendesk.com/hc/en-us/articles/360001836368-Reordering-knowledge-base-content-within-categories-and-sections

How to edit an article in zendesk or change the text of the article in zendesk?

https://support.zendesk.com/hc/en-us/articles/203664366-creating-and-editing-articles-in-the-knowledge-base

How to change the banner image in zendesk?

https://support.zendesk.com/hc/en-us/articles/206177737-Branding-your-Help-Center#topic_p1r_345_lw

How to change the banner text in zendesk?

• Go to zendesk admin panel
• Open the dynamic content
• Find the heading “Hero text”
• Change the new text under it based on the translation.